Frequently asked questions (FAQs)

Our software uses advanced 3D rendering technology to create highly accurate and realistic visualisations of your space. The software allows you to input precise measurements and customise various elements such as materials, colors, and furniture. This ensures that the final visualisation closely matches the actual space, helping you make informed decisions about design and layout.

Yes, our platform is designed to handle complex architectural designs and large-scale projects. It supports multi-story buildings, intricate floor plans, and detailed landscaping. The platform can also manage extensive libraries of materials and furnishings, making it suitable for diverse and sophisticated projects. Its robust performance ensures smooth navigation and interaction, even with large and detailed models.

The platform offers a wide range of customisation options. Users can customise floor plans, room layouts, and structural elements. They can also choose from an extensive catalog of materials, colors, finishes, and furnishings to personalise every aspect of the home design. Additionally, the platform supports importing custom textures and objects, allowing for unique and specific design elements to be included. Lighting, landscaping, and exterior features can also be tailored to meet your client’s preferences.

We provide comprehensive support and training for new users. Our onboarding process includes detailed tutorials and user guides to help you get started quickly. We offer live training sessions, both online and on-site, to ensure you and your team are comfortable using all the features of the platform. Ongoing support is available through our customer service team, who can assist with technical issues, provide best practice advice, and answer any questions you may have. We also offer regular updates and webinars to keep you informed about new features and improvements.

Absolutely! The platform is optimised for use on a variety of devices, including desktops, tablets, and smartphones. This ensures that users can access their projects anytime, anywhere. Its cloud-based system provides real-time updates, so teams and clients can review and collaborate without being tied to a specific device.

Security is a top priority for us. The platform uses advanced encryption and secure cloud storage to protect all user data. Regular security audits and updates ensure that your designs and personal information remain safe from unauthorised access. Additionally, role-based access can be set to control who can view or modify projects.

Security is a top priority for us. The platform uses advanced encryption and secure cloud storage to protect all user data. Regular security audits and updates ensure that your designs and personal information remain safe from unauthorised access. Additionally, role-based access can be set to control who can view or modify projects.

Yes, the platform offers multilingual support to cater to users across the globe. Language options can be customised based on user preferences, making it accessible for diverse teams and international clients. This feature ensures smoother communication and understanding for all stakeholders involved.

Absolutely! The platform is built to manage multiple projects at once, making it ideal for professionals handling various clients. Users can organise, track, and switch between projects with ease. Project-specific dashboards and collaborative tools enhance productivity and ensure that all timelines are met efficiently.

Yes, the platform provides real-time visualisation capabilities. As users make changes to elements like layouts, materials, or furnishings, they can instantly see the updates in a high-quality 3D view. This feature ensures that users can experiment with different options and immediately understand how their decisions impact the overall design.

The platform is designed with a user-friendly interface that caters to both professionals and individuals with no technical background. Intuitive navigation, drag-and-drop functionality, and step-by-step guides make it easy for anyone to create and customise designs. For additional assistance, our customer support team is always available to help.